While implementing a new ERP promises big benefits, organizations won’t achieve them unless their focus extends beyond technical expertise. Effective change management provides the human element that helps end users adopt the new ERP.
Technology Benefits Come Through People
Change is inevitable, especially when adopting new technologies. It’s easy to underestimate the impact of this kind of change on people, processes, and culture. Here’s how change management contributes to a successful ERP implementation:
1. Stakeholder Engagement
Change management begins with identifying key stakeholders—those directly impacted by the implementation. Engaging stakeholders early earns their buy-in and commitment over time. For a new ERP, stakeholders include end-users, managers, executives, and IT teams. Regular communication, workshops, and feedback sessions help manage expectations and address concerns.
2. Clear Communication
Effective communication is an essential change management pillar. Organizations must articulate the “why” behind the ERP implementation. What benefits will it bring? How does it align with business goals? Clear, concise messages create a shared vision and reduce resistance. Regular updates through town halls, newsletters, and intranet posts keep everyone informed.
3. Training and Skill Development
Changing an ERP introduces new processes and tools. Without proper training, users may struggle to adopt the new technology. Change management ensures that end-users receive relevant training—whether it’s navigating the interface, using specific modules, or understanding reporting. Training should be ongoing, addressing both technical skills and soft skills.
4. Change Champions
Change champions act as enthusiastic advocates for the implementation. They bridge the gap between leadership and end-users. These champions promote the benefits of the ERP, address concerns, and provide peer support. Their influence encourages others to embrace the change.
5. Managing Resistance
Resistance to change is natural. Some employees fear job insecurity, increased workload, or disruption to familiar routines. Change management identifies potential sources of resistance and develops strategies to mitigate them. Addressing concerns early prevents roadblocks during implementation.
6. Customization and User Experience
Modern ERPs allow customization to fit specific business needs. Change management ensures that customizations align with user requirements. It also focuses on the user experience—making sure the system is intuitive, efficient, and user-friendly. A positive user experience encourages adoption.
7. Monitoring and Continuous Improvement
Change management doesn’t end with go live. Regular monitoring assesses adoption rates, identifies pain points, and measures success. Adjustments are made based on feedback and evolving business needs. Continuous improvement ensures that the ERP remains aligned with organizational goals.
Transform the Organization
An ERP implementation transcends mere software deployment—it’s about transforming an organization’s operations. Change management provides the necessary framework to navigate this transformation successfully. By engaging stakeholders, communicating effectively, and addressing resistance, organizations can maximize the ERP’s and achieve their business objectives.
Remember, technology alone doesn’t drive change; people do. With a robust change management strategy, an ERP becomes an enabler of growth, efficiency, and innovation.
Author
Tom LaForce
Tom LaForce is a Minnesota-based change management consultant. He helps clients achieve their goals with planning, facilitation, coaching, and communication support. He's available for fractional and project-based assignment. Reach out to discuss your project.