Whether you love or hate them, see them as effective or ineffective, or think that they should always or never be used; teams are and will continue to be part of organizational life.
Archives for 2009
Sometimes it seems like learning is only something children and teens do during the school years. Not anymore. Life throws many changes at us. If we don’t keep learning, we quickly fall behind.
Customer service isn’t about just meeting expectations. If you really want to wow them, surprise them with your willingness to do whatever you can to help.
We all have so many bad customer experiences, it’s fun to be able to write about one that goes exceptionally well.
Afraid to have a particular conversation with someone? Then this book is for you.
The political system doesn’t always run that smoothly. It’s easy to blame the politicians. What about the electorate? What do we contribute to the problem?
Looking to reduce clutter in your home? Here’s how to do it.