Archive for Customer Service

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Sweat the Small Stuff

Sweat the Small Stuff

The small stuff isn’t always small. Sometimes it would be smart to sweat over it.

Above and Beyond Customer Service

Above and Beyond Customer Service

Customer service isn’t about just meeting expectations. If you really want to wow them, surprise them with your willingness to do whatever you can to help.

Now That's Customer Service

Now That’s Customer Service

We all have so many bad customer experiences, it’s fun to be able to write about one that goes exceptionally well.

These Fries Aren't Good Enough

These Fries Aren’t Good Enough

What are you willing to do to make things right?

A Customer’s Life Time Value

When dealing with customer service problems, don’t forget to consider life time value.

The Value Equation

Is your team adding value? You need to know.