Archive for Customer Service
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Above and Beyond Customer Service
Customer service isn’t about just meeting expectations. If you really want to wow them, surprise them with your willingness to do whatever you can to help.
Now That’s Customer Service
We all have so many bad customer experiences, it’s fun to be able to write about one that goes exceptionally well.
A Customer’s Life Time Value
When dealing with customer service problems, don’t forget to consider life time value.
The Value Equation
Is your team adding value? You need to know.
