When I’m leading a session for front-line employees, I’m often asked the question, “Are the managers going through this training?” When I tell them that they are not; I am met with eye rolls, heavy sighs, and some pretty direct statements about not walking the talk. So much for creating a positive learning environment.
There are plenty of times when employees should be learning skills that the managers have already mastered, or at least should have mastered at some point along the way. Here’s the problem, employees don’t see it or believe it. Sometimes being a good manager means going first, even if it’s something you’ve already seen.
As a trainer I sometimes show a video. Trainers rule #1 when showing a video: Watch along with the participants. It helps create the impression that this is an interesting and worthwhile video. Also know that I’ve seen some of these videos more than 100 times…I could be the understudy for any of the actors. And still I watch because it supports the learning process.
If you are a manager, be aware of your actions. Your employees are watching and what you do (or don’t do) makes a difference.
It’s tough being in charge.