If you want your charitable contributions to have the greatest possible impact, I have a video you need to watch and a book to read.
There are always problems that need solving. Your frontline staff probably knows about them. What’s keeping you from making things better?
The data you need to improve your productivity and customer satisfaction are out there. Are you collecting and using it?
Use the phone in lieu of email when your response is going to take a long-time to write. You’ll be better understood and save time.
Organizational development is all about making changes that produce measurable results. It’s not quick or easy. Don’t make the mistake of acting like it is.
Learn what you need to do to get others to say yes when they don’t have to.
Schedule meetings to allow others the time they need to do their hard-core thinking work.