TomLaForce.com

The qualities, skills, and actions of leaders.

Customer service isn’t about just meeting expectations. If you really want to wow them, surprise them with your willingness to do whatever you can to help.

Parks are an incredibly powerful idea. Imagine unleashing equally cool ideas within your company.

Sometimes you should produce a strategic plan. At other times it’s best to have an ongoing process for planning.

As a manager your time and energy should be on the people you lead. Does your to-do list reflect this priority?

What are you willing to do to make things right?

Performance reviews don’t have to be that hard. Focus on providing constant feedback, and they’ll become a quick and easy item on your to-do list.