Reinvent Your Organization’s Culture
In the early 90′s I worked for a national computer services company that had a problem we needed to solve. Our usual approach would have been to pull together some of the honchos to develop a plan and then get the front-line employees to make it happen. This time we went a radically different direction, [...]
Pick Up the Phone
Use the phone in lieu of email when your response is going to take a long-time to write. You’ll be better understood and save time.
Reframing Zingers
When someone makes a statement that has too much of an edge, help out by reframing the comment.
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