Comments on: Above and Beyond Customer Service http://tomlaforce.com/above-and-beyond-customer-service/ Transforming workplace teams. Tue, 03 Aug 2010 22:09:57 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Tom LaForce http://tomlaforce.com/above-and-beyond-customer-service/comment-page-1/#comment-491 Tom LaForce Fri, 02 Oct 2009 01:53:02 +0000 http://tomlaforce.com/?p=1114#comment-491 I'm hoping I can generate a story this satisfying about the repair process. The car's in the shop right now and so far, I'm pretty happy with how things have gone. I’m hoping I can generate a story this satisfying about the repair process. The car’s in the shop right now and so far, I’m pretty happy with how things have gone.

]]> By: Angela Megasko http://tomlaforce.com/above-and-beyond-customer-service/comment-page-1/#comment-489 Angela Megasko Wed, 30 Sep 2009 14:48:34 +0000 http://tomlaforce.com/?p=1114#comment-489 Tom- what a great story! As the owner of a mystery shopping company, we love to hear stories where company associates have gone above and beyond the call of duty. When this happens, it creates customers for life. When we conduct customer service training for companies, we always encourage employees to "own the problem" until it's fixed and we always encourage them to "do the right thing." Looks like the manager of Q. Cumbers did both! Thanks for sharing the story! Angela Megasko, Pres. Market Viewpoint, LLC www.marketviewpoint.com www.angelamegasko.com Tom- what a great story! As the owner of a mystery shopping company, we love to hear stories where company associates have gone above and beyond the call of duty. When this happens, it creates customers for life. When we conduct customer service training for companies, we always encourage employees to “own the problem” until it’s fixed and we always encourage them to “do the right thing.” Looks like the manager of Q. Cumbers did both! Thanks for sharing the story!

Angela Megasko, Pres.
Market Viewpoint, LLC
http://www.marketviewpoint.com
http://www.angelamegasko.com

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